FIWW Managed Services

FlatIron Web Works is a member of MSP Partners **

Denver Web Design
What is Managed Services?

Managed services is the practice of transferring day-to-day related management responsibility as a strategic method for improved effective and efficient operations.

Servers and workstations are becoming more and more sophisticated and complex.  In order for businesses to provide the best and the latest high tech environment both for employees and customers, they must employ a highly trained and effective technical staff.  Requirements for such a highly trained and experienced staff is daunting at best and can be extremely difficult to find available certified technicians.  The overhead for retaining and training a technical staff can be enormous.  The alternative to maintaining an in-house IT staff is to outsource that task to a managed services professional. With FlatIron Web Works, your company can leverage the latest technology without having to worry about hardware or any of the headaches associated with maintaining computer systems. For you, this means less overhead and a larger return on your IT investment.

What is a Managed Services Provider?

A managed services provider (MSP), is typically an information technology (IT) services provider, who manages and assumes responsibility for providing a defined set of services to their clients either proactively or as they (not the client) determine that the services are needed.

You get a turnkey full-service IT solution that includes the best certified experts in the industry, live 24/7 helpdesk support, tested and proven IT best practices in IT management and world-class technology. All of this wrapped in a high availability service level agreement that financially guarantees your satisfaction. We take care of everything. There are no break/fix repair costs, no hidden or unpredictable expenses, and no ‘middle of the night’ IT surprises so you can focus growing your business.

What is included in Managed Services?

Our Managed Services Plan includes:

  • 24/7 Support
    user support, problem tracking and issue resolution for all Level 1 and Level 2 issues
  • Operating System Administration
    Operating system administration provides support for hardware, including workstations and enterprise servers. The operating systems supported include platforms of UNIX, Windows and MAC. Services include systems design, hardware installation, O/S upgrades and patch management, systems configuration, performance monitoring and tuning, security design and monitoring, and daily O/S administration.
  • WAN/LAN Management
    WAN and LAN administration services provide customers remote, enterprise-wide network monitoring and management. The real-time status of all critical nodes/segments is monitored at FIWW support center. The services include network discovery and analysis, trouble reporting and resolution, capacity planning, and network security management.
  • Workstation Desktop/Laptop Device Management
    FlatIron Web Works can provide support for the entire lifecycle of your desktop technology. FIWW engineers can be strategically located onsite in your environment as well as off site using remote tools to troubleshoot and diagnose problems over the phone. Our service engineers work closely with you to ensure issues are fixed and documented within established response times.
  • IT Security Administration
    Security Administration is an essential element of infrastructure management, requiring a combination of proven security technologies, well-documented operational policies and expertise, all of which FIWW delivers. The comprehensive set of Security Administration Services FIWW provides include internal system and application account management, patch management, virus control management, firewall configuration management, VPN configuration management, security assessments, security event response and forensics, external threat analysis, and intrusion detection system management. Let FIWW's proven techniques, procedures and professionals provide you with peace of mind by ensuring the integrity of your IT infrastructure.
  • Backup Support
    FlatIron Web Works can provide onsite backup solutions as well as offsite storage.  We will install backup network drives on your site and visit your site a minimum of once a week to swap out backups devices and store them in a safe location offsite.  Let our experts design and install a reliable backup solution that will service your business for any event whether it be a simple data recovery or a catastrophic event.  Don't risk your business on ineffective solutions or no backup plans at all.  There are simple inexpensive solutions that our experts can design for any situation.
Key customer benefits
  • Customer peace of mind – monitor network on 24x7x365 basis proactively
  • Single point of contact for all network issues
  • Single supplier instead of multiple vendors
  • Defined Service Levels (for service delivery)
  • Known costs for management & fixed price contracts
  • Avoid costs of building own management & reporting systems
  • Lower Total Cost Ownership (TCO) for client

Service Plans and Fees

Call us for an in depth analysis and qualification of your business needs. 
303-588-3485 or email to services@flatironwebworks.com

**MSP Partners is an alliance founded in 2007 by Cisco, Intel, Ingram Micro, Level Platforms and Microsoft, and since then, supported by more than 20 leading channel vendors. MSP Partners provides research and education to solution providers in the market for Managed Services. In its first two years, MSP Partners attracted more than 3,000 members.